Expert Savings Platform Support Specialist

5 days ago


London, Greater London, United Kingdom Shawbrook Full time

Shawbrook is a forward-thinking specialist financial services company, driven by a purpose to unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

We're seeking an Expert Savings Platform Support Specialist to join our dynamic team, delivering cutting-edge applications as we continue our technical transformation journey.

This hands-on role offers great opportunities to gain exposure to multiple areas of the business and make a lasting impact. You will build strong working relationships with Product, Engineering, and Delivery Teams, as well as external Software vendors and other support service providers.

Please note this role will be part of a rota to provide system support outside core hours (including evenings, week-ends and bank holidays).

Key Responsibilities
  • Ensuring a stable platform of Shawbrook savings systems and responding to any outages/system issues as required.
  • Supporting, maintaining, and configuring the applications used by the Shawbrook Savings Operations, both front-end public-facing systems and back-end host systems.
  • Ensuring IT governance is followed to a high standard. Including incident/problem management, user access control, change control, release management, and service management.
  • Managing Start of Day (SoD), Intra Day, End of Day (EoD) checks and completing required reporting.
  • Generating and issuing daily, weekly, and monthly reports for Business MI as required.
Required Skills and Qualifications
  • Proficiency in querying and updating data using MS SQL Management Studio and understanding schemas.
  • Familiarity with Oracle databases, particularly the Summit system, and knowledge of the subtle differences between Oracle and SQL.
  • Ability to read and make basic modifications to JavaScript code for troubleshooting and enhancing customer-facing systems.
  • Knowledge of IIS configurations, performance, and optimal settings for web-based systems.
Benefits
  • Market-leading family-friendly policies including access to Maternity, Adoption, and Paternity policies from Day 1 of employment.
  • Free access to Headspace, a mindfulness & meditation digital health app.
  • Contributory pension scheme & death in service.
  • Minimum of 27 days holiday per year with option to buy or sell holiday days through our flexi-holiday scheme.
Salary

The estimated annual salary for this role is £50,000 - £70,000 depending on experience.



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