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Sales Advisor Retail Apprentice

2 months ago

Liverpool, Liverpool, United Kingdom Ryman Full time
About the Role

We are seeking a highly motivated and enthusiastic Sales Assistant to join our team. As a Sales Assistant, you will play a key role in supporting the store management team and driving forward both turnover and revenues from the store based on lean principles.

Key Responsibilities
  • Support the store management team in achieving sales targets and improving customer service
  • Drive forward both turnover and revenues from the store based on lean principles
  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by the Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies
About Ryman

Ryman is a leading retailer of stationery, office supplies, and creative materials. We have a long history of innovation and a commitment to providing excellent customer service. Our stores are designed to be welcoming and inspiring, and our staff are passionate about helping customers find the products they need.

We are committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.