Logistics Operations Director

1 week ago


Hinckley, Leicestershire, United Kingdom DP World Full time

Company Overview

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DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. As a dynamic organization with over 103,000 employees spanning 75 countries on six continents, DP World is rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

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About the Role

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We are seeking an experienced Operations Supervisor to lead a team in delivering a fast-paced distribution fulfilment service for e-commerce customers. The successful candidate will ensure customer service levels are met in line with Customer SLA's, achieve productivity levels in line with agreed KPI's, and promote safe working practices within the team.

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Job Responsibilities

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  • Lead a team including Team Leaders and Operatives in the delivery of a fast-paced distribution fulfilment service for e-commerce customers ensuring Customer Service Levels are met in line with Customer SLA's
  • Achievement of productivity levels in line with agreed KPI's
  • Ensure Team Leader and Team Members understand the need for safe working practices and adhere to the safe working methods and countermeasures
  • To successfully manage succession planning and support cross-training amongst the teams to foster a multi-skilled workforce culture
  • Ensure effective manpower planning is completed daily. Increase area versatility with robust training plans.
  • Manage headcount balance between permanent and temporary labour in area. Deal with all individual performance issues within 24 hours of incident.
  • To investigate, document, and take appropriate action for issues which fall under the Company's disciplinary and grievance policy and procedure this will include AIR investigations, performance, conduct, and employee disputes
  • Ensure quality is kept in-line with six sigma to achieve the required DPM rate.
  • Maintain a daily communication channel open with other functions like Inventory, Admin, etc
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Your Key Skills

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  • Strong previous leadership experience in fast-paced warehouse/fulfilment type environments
  • Highly numerate & IT-literate with excellent communication skills (between both customer and carriers)
  • Team player with a hands-on approach
  • Flexibility – to cover weekends and late deliveries when required.
  • Strong communication skills, with carriers and the customer.
  • Warehouse operations knowledge.
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Salary

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The salary range for this position is £55,000 - £65,000 per annum, depending on experience.

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Benefits

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As a valued member of our team, you will receive a comprehensive benefits package, including pension scheme, health insurance, life assurance, and annual leave entitlement.



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