Account Service Director
2 days ago
Job Description:
We are looking for a highly skilled Account Service Manager to join our team at Expert Employment in London. This role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.
Key Responsibilities:
- Serve as the main point of contact for technical and operational support, escalating issues as needed.
- Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
- Collaborate across teams to solve customer problems and represent their voice.
- Analyse customer data to recommend solutions and ensure key performance indicators are met.
- Inform customers about new products and features.
- Identify opportunities for upsell and new revenue, and communicate these to sales teams.
Requirements:
- Bachelor's degree or equivalent, with 3+ years in customer-facing roles.
- Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
- Ability to adapt to shifting priorities.
- Expected travel.
Compensation Package:
The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. Additional benefits include competitive bonuses, professional development opportunities, and a comprehensive health insurance package.
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