System Development Engineer I

3 weeks ago

London, Greater London, United Kingdom Amazon UK Services Ltd. Full time
About the Role

As a System Development Engineer I at Amazon UK Services Ltd., you will play a key role in driving Amazon's business by providing Service Level issue support to all ASCS Engineering teams. You will be responsible for keeping their software packages/configurations free from vulnerability, setting up and monitoring new metrics and alarms for their systems, and driving root cause resolutions to recurrent issues. You will also build tools to improve operational efficiency.

About the Team

Catalog Support and Programs (CSP) provides program management and WW user technical support as a single point of contact for issues related to catalog systems and tools. We own implementation of business logic and configurations for these services and systems. We increase selection by on-boarding new vendors, integrating new catalog feeds, and configuring new marketplace, merchant, and category setups. We drive strategic cross-functional programs that span across multiple catalog engineering teams.

Key Responsibilities

- Handle all incoming system and service tickets with responsibilities covering multiple products, features, and services.
- Provide software deployment support in staging and production environments.
- Deliver solutions that are logical, maintainable, and use appropriate technologies, and are delivered on time.
- Learn current engineering best practices and get designs, code, and procedures reviewed, and incorporate feedback.
- Identify and scope problems and opportunities arising from technical discussions, calculate costs of proposed solutions, and make technical trade-offs.
- Contribute to operational excellence and perform troubleshooting to resolve defects.
- Drive Company Wide Campaigns and keep the Compliance risks (SAS, Shepherd, etc.) for ASCS systems under control.

Requirements

- Bachelor's or Master degree in Engineering or related field.
- Knowledge and experience in at least one modern programming language such as C, C++, Java, or Perl.
- Experience building tools for automation (building, testing, releasing, or monitoring).
- 1+ years of DevOps or SysOps in a large-scale software development environment experience.
- Strong debugging/troubleshooting skills.

Preferred Qualifications

- Knowledge of and proficiency in the use of Python scripting language.
- Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems.
- Knowledge of AWS services and concepts.
- Experience of working and collaborating with people in different timezones and experience in handoff process.
- Experience in software development lifecycle.

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