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Fleet Service Coordinator

2 months ago

Maltby, Rotherham, United Kingdom Pullman Fleet Services Full time
About the Role

We are seeking a highly skilled and experienced Fleet Service Controller to join our team at Pullman Fleet Services. As a key member of our operations team, you will play a vital role in ensuring the efficient and effective management of our fleet services.

Key Responsibilities
  • Provide exceptional customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the daily Work In Progress reports, ensuring that all jobs are accurately recorded and that the WIP administration is controlled.
  • Resolve customer queries and escalate issues to the Workshop Controller or Workshop Manager as necessary.
  • Coordinate customer bookings, ensuring that all necessary documentation is completed and that payments are processed correctly.
  • Raise job cards and service sheets, ensuring that all relevant paperwork is completed and that customer documentation is provided in a timely manner.
  • Manage customer files and maintain accurate records of customer interactions.
  • Place orders on Sage and liaise with suppliers to ensure that all necessary materials and services are procured.
  • Chase invoices and maintain accurate records of accruals.
  • Dispatch Service Inspection Worksheets and certification to customers as required.
  • Ensure that all vehicle Accident Report Forms are completed correctly and submitted.
  • Contribute to the development and delivery of an effective and proactive cultural environment.
  • Manage the on-site ATF lane, including internal and external bookings, and ensure that all associated costs and revenue are accurately recorded.
  • Manage customer platforms, including R2C, to ensure 100% compliance and adherence.
Requirements
  • Proven customer service experience, particularly in a vehicle-based environment.
  • Knowledge of commercial vehicle repairs and road transport operations.
  • Excellent administration skills, including the ability to articulate clearly both verbally and in writing.
  • Self-motivation and the ability to thrive under pressure, working both independently and as part of a team.
  • Detail-focused, organised, and capable of taking ownership of tasks.
  • Sound geographical knowledge of the UK and good standards of GCSE level or equivalent education.
  • Proficient in Microsoft Office applications, with knowledge of Maintenance Management Systems a bonus.
About Us

Pullman Fleet Services is a leading provider of maintenance and repair services for commercial fleets. We pride ourselves on delivering exceptional customer service and ensuring that our clients' vehicles are always on the road. We offer a range of benefits, including company events, company pension, employee discount, free parking, life insurance, on-site parking, private medical insurance, and a referral programme.

Job Type: Fixed term contract
Contract length: 12 months

Pay: Up to £27,000.00 per year