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Client Success Manager
2 months ago
Position Overview:
Terryberry is seeking a seasoned Client Success Manager to foster strong relationships with our valued clients across various product sets. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to demonstrate strong negotiation skills and commercial awareness.
About You: You will be responsible for owning client onboarding, ensuring a seamless transition from Sales to Implementation and Client Success. You will also be tenacious in building strong business relationships at a senior level and driving forward success at all levels.
- Monitor customer KPIs and take ownership of the customers usage of the platform
- Identify growth opportunities during client reviews and renewals
- Provide frontline support, addressing queries, issues, and offering guidance
- Be the driving force behind client engagement through targeted campaigns, events, and communications strategies
- Own problem-solving between Clients, Customer Care/Support, and Product/Marketing teams
- Achieve renewal, churn, portfolio growth and customer satisfaction targets
- Ensure Client account invoicing and administration is correct in relevant systems
- Collaborate with Marketing/Product to provide clients with relevant communications to enhance product utilization
Skills & Experience Required:
Demonstrable track record of achieving client retention, growth, and satisfaction of client accounts
Excellent negotiation skills and strong commercial awareness
Organized, methodical, and high level of attention to detail, numbers, reporting, and finances
Demonstrable examples of customer centricity, outcome-focused, and customer champion mentality
Knowledge and experience in Microsoft 360 range essential
4 years or more experience of Account Management, Customer Success Manager, or similar essential
Experience in CRM and Transactional software desirable (specifically Salesforce, SAGE, and SAGE CRM)
About Terryberry:
We are Terryberry, the recognition and engagement company that ignites employee success. We are entering an exciting time in our history as we transition to an employee engagement SaaS-led organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.