Senior Account Manager

4 weeks ago


London, Greater London, United Kingdom Acquired Payments Full time

Unlock Customer Potential

At Acquired Payments, we're seeking a skilled Senior Account Manager to join our team and drive growth for our key customers. As a key member of our Operations team, you'll be responsible for designing, integrating, and managing our payment solutions to meet the evolving needs of our clients.

Your Mission

You'll work closely with our internal teams, including Technical Integrations, Product Management, Commercial, and Finance, to deliver exceptional service and value to our customers. Your goal will be to develop and nurture strong relationships with our Mid to Large clients, identifying opportunities for upselling and cross-selling our payment products and services.

Key Responsibilities

  • Customer Relationship Management
    • Develop and maintain strong relationships with our key clients, advocating for their needs and working closely with internal teams to deliver optimal service levels.
  • Account Growth
    • Gain a deep understanding of our clients' business models, growth strategies, and product propositions to identify opportunities for upselling and cross-selling our payment solutions.
  • Account Planning
    • Develop a deep understanding of our payment solutions, providing training and support to our clients to help them maximize their use of our products.
  • Data Analysis
    • Use your analytical skills to uncover trends in account performance and provide recommendations to improve authorization rates.

What You'll Bring

  • At least 4+ years of experience in Account Management or Service Management within the eCommerce/Digital Payments industry.
  • Proven experience growing accounts (revenue and retention).
  • Deep knowledge of Excel and other data tools, such as Looker, to run account analysis.
  • Strong organizational skills with a focus on project management, experience deploying large-scale and complex payments integrations with large to mid-market companies.
  • Natural curiosity and ability to understand your clients' strategy and ambition, as well as the motivations of individual stakeholders.
  • Problem-solving skills, with the ability to see perceived obstacles as opportunities to engage, consult, and deliver value.
  • Detail-oriented, with the ability to use data to drive improvements.


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