Collections Specialist

5 days ago


Edinburgh, Edinburgh, United Kingdom Orbit Services 2000 Ltd Full time

Role Overview

At Orbit Services 2000 Ltd, we are seeking a skilled Collections Specialist to join our team. This is an exciting opportunity for someone who wants to make a real difference in people's lives.

In this role, you will be working with customers to resolve their outstanding arrears and help them achieve financial wellbeing. You will be the first point of contact for many customers, and your exceptional communication skills will be key to building trust and resolving issues efficiently.

You will need to be able to work independently, managing your own time and prioritizing tasks effectively. As a Collections Specialist, you will be responsible for:

  • Visiting customers at their home address to discuss options for resolving their debt
  • Resolving customer accounts on a personal basis, taking payments, and setting up repayment plans
  • Educating customers on the potential consequences of non-payment of their account
  • Using an iPad to update customers' accounts with visit outcomes

We offer a competitive salary of £27,417 plus a monthly bonus of up to £6000 per annum, as well as a car allowance of £350 per month and fuel card provided for business miles.



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