Collections Account Specialist

16 hours ago


Edinburgh, Edinburgh, United Kingdom Business Stream Full time
About Business Stream

We are a leading water retailer in the UK, committed to providing exceptional service to our business customers. With over 16 years of experience in the competitive water market, we have established ourselves as a trusted provider to over 300,000 businesses.

Job Description

We are seeking a talented Collections Case Handler to join our team. As a key member of our customer service team, you will play a critical role in resolving overdue balances and unlocking barriers to payment for our customers.

You will be responsible for communicating effectively with customers via telephone, empathizing with their situations while tenaciously pursuing resolutions. Your excellent communication skills, combined with your financial services or utility sector experience, make you an ideal candidate for this position.

In addition to resolving customer issues, you will also contribute to a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees.

What We Offer
  • A starting salary of £24,465, increasing to £27,011 after completion of training and probation (usually 12 months)
  • A Monday-to-Friday schedule with no evenings or weekends, ensuring a great work-life balance
  • The potential for a 10% annual bonus
  • An attractive pension plan
  • 31 days of annual leave and six bank holidays
  • Subsidized canteen and free gym membership
  • Employee discounts


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