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HGV Service Advisor

2 months ago

Croydon, Greater London, United Kingdom Pembrook Resourcing Full time

HGV Service Advisor Opportunity

Pembrook Resourcing is seeking a skilled HGV Service Advisor to join their aftersales team at a leading dealership.

About the Role:

  1. Previous experience in a service role is highly valued.
  2. Excellent communication and interpersonal skills are essential for delivering outstanding customer service.
  3. Organizational skills and the ability to prioritize tasks are crucial for success in this role.
  4. Proficiency in administration and computer skills is necessary for managing work efficiently.

Key Responsibilities:

  1. Establish strong relationships with customers and provide exceptional care throughout their service experience.
  2. Identify opportunities to enhance customer satisfaction and contribute to sales targets by promoting technician labour and products.
  3. Efficiently book customer vehicles for servicing, aiming to maximize labour utilization and efficiency.
  4. Arrange alternative transportation for customers and coordinate with drivers regarding vehicle collection and delivery.
  5. Monitor and follow up on all work in progress, ensuring timely completion and customer satisfaction.
  6. Clearly communicate service charges and work completed to customers, involving technical advisors as needed to address queries.

What We Offer:

Pembrook Resourcing is committed to providing a supportive and dynamic work environment. We wish you the best of luck in your application.