Service Advisor
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Pybus Recruitment Ltd in Croydon. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring a high standard of workmanship, and supporting continuous process improvement.
Key Responsibilities:
- To greet customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Senior Service Advisor/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion.
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To help achieve sales targets as set out by the Aftersales Service Manager.
Requirements:
- Motor Trade experience is essential.
- Strong Customer Service/Administrative experience.
- Motivation to progress into a more senior role with greater responsibilities.
- Flexible approach and a positive attitude.
- Excellent communication skills.
- Experience in a selling/customer service environment.
- Fully driving licence.
- Evidence of Right to Work in the UK.
Benefits:
- 22 days annual leave bank holidays.
- Performance and loyalty-based incentives.
- Company pension scheme.
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