Customer Service Agent
4 days ago
We are looking for a highly motivated and organised Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service and support in the IT sector.
The ideal candidate will have excellent communication skills, a keen interest in the IT sector, and experience in stock allocation and working with various systems. Proficiency in Microsoft Office is also essential.
Key Responsibilities:
- Resolve customer queries and issues in a timely and efficient manner
- Assist the Service Owner with escalations and tasks
- Participate in calls to assist with customer issues
- Communicate directly with customers and businesses
- Work with teams to resolve order issues and update customers
- Attend Operational Huddles to support team communication
- Provide first-line support via email and portal
Salary Information:
The salary for this position is £11.79 per hour, paid weekly. This is a temp-perm opportunity that requires flexibility and adaptability.
About the Role:
This is a full-time office role based in Kidderminster, working 37.5 hours a week from Monday to Friday (8am-4pm) with one day a week from 9am-5pm. The successful candidate will have excellent customer service skills, a high attention to detail, and problem-solving skills.
We Offer:
- A competitive hourly rate of £11.79
- A temp-perm opportunity with opportunities for growth and development
- A dynamic and supportive work environment
- The chance to work with a variety of systems and technologies
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