Customer Service Advisor

5 months ago


Kidderminster, United Kingdom Daymark Labels Full time

**About us**

Daymark Labels are a family-run business based on Hartlebury Trading Estate with over 45 years of experience producing high-quality self-adhesive product labels for a wide range of customers.

As part of our continued growth and investment we are now looking to add to our great team in a clean and modern working environment.

**Customer 'Service Advisor**

Daymark are specialists in the design and production of high-quality self-adhesive labels, stickers and tags to a diverse range of industries. Continued growth means we are currently looking to recruit a Customer Service Advisor to join our team.

**Job Purpose**:
**Key Responsibilities**:

- Process orders placed online and raise picking lists.
- Advise of order status/delivery dates.
- Query delivery issues with couriers and update customers.
- Work closely with management/sales team to maintain best practices for efficient communication with customers.
- Log & respond to customer complaints.
- Meet regularly with team lead to give feedback to help improve customer service culture, response times and tools to improve experience.
- Strong customer service and communication skills
- Good administration skills
- Ability to manage your own workload
- Good IT literacy, including Microsoft Office.
- Demonstrate confidence in speaking to customers via telephone.

**Training and Development**:
We will provide on the job training for all aspects of this role, as part of your employment.

We are always trying to attract employees who will add value to our business and that we can help to develop. We actively look for people who want to stay and develop with us, and we work hard to provide and environment that helps our employees to progress.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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