Customer Service Representative
6 days ago
We're seeking a skilled Customer Service Consultant to join our Group Protection team. This hybrid role combines administrative work, policy maintenance, and customer interaction.
Key Responsibilities:- Support the onboarding and continued scheme maintenance of Group Protection policies.
- Collaborate with colleagues, brokers, and customers to resolve inquiries and issues.
- Maintain scheme data, administer, and update individual customer and client records.
- Manage and organize your own work queue to ensure service levels are met.
- Consider the needs and circumstances of vulnerable customers and take additional steps to support them.
- Strong communication and administration skills.
- Confidence in using a desktop or laptop and experience in using MS Office.
- Confidence in using Excel is preferred.
- A passion for helping people and building relationships with internal and external customers.
- Performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Private medical insurance (permanent employees only).
- Competitive family leave.
- Participate in our electric car scheme.
- Many discounts for our own products and at high street stores and online.
Legal & General is a leading financial services organisation, named top in our sector and top for inspirational leadership. We're a unique business model that drives value for our customers and society. We strive to be open, mindful, and inclusive, and we're always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
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