Business Intelligence Analyst
3 weeks ago
About the Company:
">Adecco UK is a leading employment consultancy that puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.
">We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.
">We showcase their talents, skills, and unique experience in an inclusive environment that helps them thrive.
">About the Role:
">This is an exciting opportunity for an experienced IT Data Analyst to join our team and contribute to the success of our client, a world-leading financial institution.
">The role involves working closely with the Service Manager to provide reporting and analysis, support continual improvement, relationship management, and incident risk management.
">Responsibilities:
">- Reporting and Analysis:">
- Produce monthly reporting for the Service Manager to track progress towards objectives, evaluate service performance, identify potential solutions or challenges, and review changes and improvements to support risk and compliance activities.">
- Ticket Analysis:">
- Perform detailed incident aged ticket analysis to identify major ticket drivers, trends, and service improvement opportunities for the Service Manager.">
- Ad Hoc Reporting:">
- Own ad hoc business reporting requests and identify opportunities to enable the business to self-serve based on reporting requirements.">
- Analytical Support:">
- Provide analytical support and ad hoc reporting for ongoing and upcoming project rollouts.">
- Knowledge Management:">
- Review and update end-user service desk material.">
Requirements:
">To be successful in this role, you will need:
">- Education and Qualifications:">
- Degree in Computer Science, Information Technology, or a related field.">
- Possession of relevant certifications such as ITIL, Prince2, or Agile.">
Skills and Experience:
">You will have:
">- Technical Skills:">
- Proficiency in Microsoft Office Suite, particularly Excel.">
- Experience with data visualization tools such as Tableau and Power BI.">
- Knowledge of database management systems such as Oracle and SQL Server.">
- Working knowledge of IT service management frameworks such as ITIL.">
- Experience with project management methodologies such as Agile and Scrum.">
- Familiarity with business intelligence tools such as Splunk and QlikView.">
Salary and Benefits:
">The salary for this role is circa £45,000 per annum, plus benefits including:
">- Annual Leave:">
- 25 days annual leave, increasing to 30 days after 5 years of service.">
- Sick Leave:">
- Statutory sick pay, plus additional company sick leave.">
- Pension Scheme:">
- Company-matched pension scheme.">
- Training and Development:">
- Ongoing training and development opportunities.">
Location:
">This role is based in Bromley, with occasional travel to London and other locations as required.
">Contact Information:
">Please note that we do not accept applications from agencies or third-party recruiters. If you are interested in this role, please submit your application through our website.
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