Data Analyst

3 weeks ago


Beckenham, Greater London, United Kingdom Adecco UK Full time

Job Description:

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A fantastic opportunity has become available for an IT Data Analyst with one of the world's leading financial institutions, serving individuals, small- and middle-market businesses, large corporations, and governments.

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The company is based in Bromley and offers a range of banking, investment management, and other financial and risk management products and services.

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We are looking for an experienced IT Data Analyst to work directly with the Service Manager to provide reporting and analysis, support continual improvement, relationship management, and incident risk management.

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  • Key Responsibilities:">
  • Experience in Business Analyst and project management.">
  • Strong knowledge and experience using Excel and Visio.">
  • Knowledge of data visualization analytics and Database Management.">
  • Experience and working knowledge of service management frameworks such as ITIL, process frameworks such as BPMN 2.0, and analytical tools such as Tableau and Splunk.">
  • SQL knowledge would be advantageous.">
  • Produce monthly reporting for the Service Manager to track progress towards objectives, evaluate service performance, identify potential solutions or challenges, and review changes and improvements to support risk and compliance activities.">
  • Perform detailed incident aged ticket analysis to identify major ticket drivers, trends, and service improvement opportunities for the Service Manager.">
  • Own ad hoc business reporting requests and identify opportunities to enable the business to self-serve based on reporting requirements.">
  • Provide analytical support and ad hoc reporting for ongoing and upcoming project rollouts.">
  • Knowledge management - review and update end-user service desk material.">
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Requirements:

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To be successful in this role, you will need:

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  • Education and Qualifications:">
  • Degree in Computer Science, Information Technology, or a related field.">
  • Possession of relevant certifications such as ITIL, Prince2, or Agile.">
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Skills and Experience:

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You will have:

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  • Technical Skills:">
  • Proficiency in Microsoft Office Suite, particularly Excel.">
  • Experience with data visualization tools such as Tableau and Power BI.">
  • Knowledge of database management systems such as Oracle and SQL Server.">
  • Working knowledge of IT service management frameworks such as ITIL.">
  • Experience with project management methodologies such as Agile and Scrum.">
  • Familiarity with business intelligence tools such as Splunk and QlikView.">
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Salary and Benefits:

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The salary for this role is circa £45,000 per annum, plus benefits including:

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  • Annual Leave:">
  • 25 days annual leave, increasing to 30 days after 5 years of service.">
  • Sick Leave:">
  • Statutory sick pay, plus additional company sick leave.">
  • Pension Scheme:">
  • Company-matched pension scheme.">
  • Training and Development:">
  • Ongoing training and development opportunities.">
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Location:

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This role is based in Bromley, with occasional travel to London and other locations as required.

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Contact Information:

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Please note that we do not accept applications from agencies or third-party recruiters. If you are interested in this role, please submit your application through our website.



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