Community Engagement Officer

3 weeks ago


Watford, Hertfordshire, United Kingdom Metro Bank Plc Full time

We are a bank that values risk management, and this position requires you to understand and mitigate risks associated with your role. As a Mortgage Helpdesk Representative, you will be responsible for delivering exceptional service to mortgage broking community while ensuring compliance with regulations.

About the Role

This is an exciting opportunity to join our team as a Mortgage Helpdesk Representative. In this role, you will be the primary telephony contact for colleagues, intermediaries, brokers, and solicitors, providing expert guidance on our lending policy and procedure.

What You'll Do:
  1. Provide top-notch customer service, resolving inquiries and issues promptly.
  2. Be the voice of Metro Bank for the mortgage broking community, ensuring excellent service delivery.
  3. Offer subject matter expertise on our lending policy, procedure, and navigation of the intermediary website and mortgage broker portal.
  4. Act as a liaison between mortgage underwriting and operations teams, brokers, and other key stakeholders.
  5. Manage AIP trackers, sending daily updates to BDMs for follow-up on referrals.
  6. Ensure the Mortgage Broker Helpdesk inbox and voicemails are managed efficiently.

We offer competitive salaries, bonuses, and benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. With opportunities for career progression and hybrid working, you'll have a great work-life balance.



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