Band 7 Assistant Quality Manager

2 weeks ago

Yeovil, Somerset, United Kingdom NHS Somerset Integrated Care Board Full time
Job Summary

NHS Somerset Integrated Care Board seeks a highly skilled and experienced Band 7 Assistant Quality Manager to join our Quality, Safety, and Improvement Directorate. This key role will play a vital part in promoting and monitoring quality of care standards, working in partnership with the quality, safety, and improvement team.

The role requires an understanding of all aspects of high-quality care standards across all services commissioned and contracted by the Integrated Care Board. Key responsibilities include working with Quality Leads and other team members to prioritise activity and respond to areas requiring immediate attention. The role will also involve raising awareness of the ICB and ICS Quality functions, monitoring quality, sharing good practice, and supporting the development of high-quality services that are safe, effective, sustainable, and efficient.

Main Responsibilities:

  • Work with Quality Leads and team members to prioritise activity and respond to areas requiring immediate attention
  • Raise awareness of the ICB and ICS Quality functions within the organisation and with system partners
  • Monitor quality, share good practice, and support the development of high-quality services
  • Provide expert advice on quality, safety, and improvement and drive continuous improvement using various improvement methodologies
  • Contribute to the strategic thinking of the quality agenda, including involvement in the development of operational and strategic plans for continuous improvement
  • Work closely with the wider NHS system to build relationships, promote psychological safety, and share learning
  • Support the development and implementation of the quality assurance framework for quality contract monitoring with NHS providers
  • Promote high-quality care and treatment, including patient safety, and provide advice and support to relevant providers and system partners on the NHS Patient Safety Strategy and local action plans
  • Build relationships and a culture of information sharing to gather data contributing to the identification of improvement opportunities and supports the ICB quality assurance requirements and functions
  • Support and share learning from improvement projects using various improvement methodologies and tools, ensuring strong relationships and collaborative working across services and organisations
  • Develop key relationships and maintain networks internally and externally to facilitate good practice, new ideas, and share lessons learned
  • Work with NHS Somerset clinicians and colleagues to develop and improve existing quality dashboards and facilitate the identification of standards and metrics to ensure the ICB plans and delivers safe, effective, and high-quality healthcare
  • Lead and manage the development of a data collection and analysis framework, utilising digital technology and working with the digital team in the ICB
  • Support the Digital Clinical Safety Officer/Digital Nurse, as required, including undertaking training and delivery of training as required for the team
  • Develop reports, including analysis and presentation of statistical reports, using a wide range of IT systems
  • Have a strong focus on matrix working between functions within the Quality, Safety, and Improvement Directorate, other directorate teams in the ICB, and where relevant system partners to support improvements in quality standards and delivery of safe, effective, high-quality care and treatment
  • Work with others, such as the Local Medical Council, Local Pharmacy Council, Primary Care Networks, Neighbourhood teams, and other clinical and non-clinical networks to develop an effective process for sharing learning contributing to improved clinical outcomes, patient experience, and patient safety
  • Provide quality and patient safety advice and expertise to current and future service delivery and pathway redesign
  • Undertake or support specific quality improvement projects arising from national guidance and local learning outcomes, including the development of detailed proposals and improvement initiatives in collaboration with the wider system
  • Support the instigation, uptake, and management of Learning from Patient Safety Events/Patient Safety Incident Response Framework (LfPSE/PSIRF) and other identified patient safety reporting processes within the Somerset system
  • Support wider system learning from Patient Safety Events (LfPSE), the Quality and Outcomes Framework (QOF), and other patient safety reporting processes
  • Work with the Quality Governance team, including the patient safety specialists, patient safety partners, and patient experience team, to support improvements in patient experience of NHS Services through review of complaints and PALS information, patient and carer feedback, and patient survey information
  • Work with the Quality Governance team on the development of a framework for horizon scanning insight in a timely way, including GIRFT, National Audits, Population Health data, National Institute for Clinical Effectiveness reports, Care Quality Commission reports, Health Safety Investigation Board reports, National Surveys
  • Lead and manage quality monitoring visits providing assurances to the ICB and supporting providers in their delivery of excellent care
  • Lead and manage patient participation opportunities for co-design in light of lessons learned from patient safety events, complaints, and PALS in partnership with the wider ICB and ICS colleagues, teams, and services
  • Support the collection and analysis of patient experience information through review of available information and when relevant engagement with patients, carers, and members of the public
  • Analyse and translate national policy into local context to inform policy and strategy development in relation to NHS Somerset quality and clinical governance agendas
  • Support the clinical quality agenda to harness best practice, improve standards, and give consistency in outcomes
  • Provide clinical and non-clinical supervision to students as required and appropriate
  • Understand the risk management process within the ICB and work with others as required to mitigate risk, including maintenance of the risk register and management of risks and accountability and responsibility for assigned actions
  • Ensure key risks linked to quality of care are documented, appropriately escalated, mitigation and action plans developed, and all reporting arrangements are in place
  • Impart unwelcome news, such as poor performance, conduct, and disciplinaries

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