Luxury Brand Store Supervisor

4 weeks ago

Llandudno, Conwy, United Kingdom Hotel Chocolat Full time
Join Our Team as a Store Manager

Hotel Chocolat is a leading premium chocolate brand in the UK, known for its luxury giftable chocolates, drinking chocolate system, and commitment to making people and nature happy through chocolate.

About the Role

We are seeking a Store Manager to support and lead our retail team, working closely with the Assistant Store Manager to drive sales and deliver exceptional customer experiences.

Key Responsibilities
  • Lead and motivate the retail team to achieve sales targets and deliver 100% customer satisfaction.
  • Develop and implement effective sales strategies to maximize store performance.
  • Provide excellent customer service, ensuring every guest has a positive experience.
  • Manage store operations, including inventory, stock control, and visual merchandising.
Requirements
  • Experience in a retail environment, preferably in a luxury brand or high-service setting.
  • Proven leadership skills, with the ability to motivate and develop a high-performing team.
  • Passion for chocolate and a commitment to delivering exceptional customer experiences.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
What We Offer
  • A competitive salary and incentives based on performance.
  • 50% unlimited staff discount on Hotel Chocolat products.
  • 70% discount on a stay at our Hotel in St Lucia.
  • Flexible working arrangements to balance work and personal life.
  • A chance to work in a dynamic, innovative, and expanding company.

At Hotel Chocolat, we value originality, authenticity, and ethics. We encourage new ideas, fresh thinking, and individuality. If you're a motivated and passionate individual who shares our values, we'd love to hear from you.

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