Ecommerce Solutions Manager

2 weeks ago

London, Greater London, United Kingdom Staffworx Limited Full time

We are seeking a highly skilled Business Analysis and Consulting Lead/Manager to lead our Business Analysis team and support our client projects with expertise in requirements gathering, operational efficiency, and team management.

Job Description

This role includes overseeing requirements gathering processes across pre-sales, project discovery, and project delivery stages. You will ensure consistency and quality in BA deliverables while supporting the team through mentoring, guidance, and ensuring successful client engagements.

Main Responsibilities
  • Lead and manage the Business Analysis team, ensuring alignment with the company's objectives and delivering quality service.
  • Define and track team objectives, KPIs, and performance metrics to maintain and improve team effectiveness.
  • Conduct regular performance reviews, provide feedback, and implement development plans for each BA team member.
  • Foster a collaborative and high-performance culture, encouraging knowledge sharing, innovation, and continuous improvement.
  • Create and implement a mentoring program to support junior and mid-level BAs, focusing on skill development, career growth, and knowledge transfer.
Requirements Gathering & Process Management
  • Oversee and refine requirements gathering practices and templates used across the organization.
  • Ensure high standards in requirements documentation across all stages of the project lifecycle (pre-sales, project discovery, and delivery).
  • Collaborate with pre-sales teams to understand client needs and translate those into actionable requirements for project teams.
  • Ensure that project requirements are clearly defined, documented, and communicated, and that all stakeholders understand the scope and deliverables.
Requirements and Qualifications
  • Proven experience in a senior business analysis or consulting role, preferably in eCommerce, PIM, OMS, Search, Merchandising, Generative AI solutions, or related digital transformation sectors.
  • Strong leadership experience, with the ability to manage, mentor, and develop a team of Business Analysts.
  • Expertise in business requirements gathering, process analysis, and solution design in the context of eCommerce, PIM or online retail ecosystem solutions.
  • Experience with pre-sales activities, client discovery, and managing client expectations throughout project lifecycles.

Estimated salary: £80,000 - £100,000 per annum.

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