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Luxury Quality Director

2 months ago

Cumbernauld, North Lanarkshire, United Kingdom William Grant & Sons Full time
Job Introduction

In this role, you will be responsible for driving performance improvement and standards facilitation to deliver luxury quality and customer expectations.

Main Responsibilities
  • Lead, motivate, and develop the Luxury Quality team to maximize achievement and engagement.
  • Implement and maintain Quality Assurance Processes and deploy Quality Standards that meet quality requirements.
  • Contribute to New Product Development activities to ensure quality requirements and customer expectations are met.
  • Collaborate with NPD to develop, implement, and maintain Luxury Quality standards for new products.
  • Investigate customer complaints and support complaint handling processes.
  • Manage Supplier Quality performance, including supplier audits and material non-conformances.
  • Manage non-conforming products and non-conformance processes to drive a 'Right First Time' approach.
  • Complete data analysis and trending to report performance and drive continuous improvement.
  • Develop benchmarking processes to improve quality culture and finished product quality.
  • Collaborate with cross-functional teams to deliver against food safety, compliance, and ISO regulations.
Our Ideal Candidate

An experienced Quality professional with exposure to the luxury/premium market.

Team management experience.

Experience in New Product Development.

Background in implementing and maintaining quality standards.

What We Can Offer
  • Competitive salary and benefits.
  • Generous holiday entitlement and flexible holiday options.
  • Private Healthcare and remote GP service.
  • Defined contribution pension plan.
  • Employee Assistance Programme.
  • Life Assurance cover.
  • Product allocation.
  • Cycle to Work scheme.
  • Charity donation scheme.
  • Learning resources.