Customer Solutions Specialist

4 hours ago


Stockport, Stockport, United Kingdom Johnson Controls Full time
Job Overview

We are seeking a skilled Customer Solutions Specialist to join our team at Johnson Controls. As a Customer Solutions Specialist, you will be responsible for installing and maintaining security products, including intruder alarms and CCTV systems, for residential customers in the UK.

About the Role

This is an excellent opportunity for someone with practical skills and experience in installation and maintenance of security systems. You will work as part of a field-based team, providing high-class customer service, problem-solving, and building strong relationships with customers. Your ability to work reliably and safely, both alone and in a team, is essential.

Key Responsibilities:
  • Install and commission security systems, including intruder alarms, CCTV, doorbell and access control systems.
  • Deliver exceptional customer experiences through excellent communication, problem-solving, and relationship-building skills.
  • Maintain accurate records and ensure company vans and equipment are well-maintained.

Requirements:
  • Holding a full UK manual driver's license is mandatory.
  • You must be able to work at heights and carry ladders safely.
  • A high level of practical skills with hand and power tools is required.
  • Excellent communication and relationship-building skills are essential.
  • Familiarity with technology such as smartphones and PCs is necessary.

Benefits:
  • A basic salary plus performance-based bonus.
  • Pension scheme.
  • Company-provided van, tools, and uniform.
  • Ongoing personal development opportunities.

Estimated Salary: £35,000 - £45,000 per annum depending on experience.

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