Tesco Store Operations Manager

4 weeks ago


South Ockendon, Thurrock, United Kingdom Tesco Full time
About the Role

As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor and ensuring that everything runs smoothly. You will be the go-to person for colleagues in the absence of a manager and will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers.

Key Responsibilities

Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
Being the go-to person for colleagues in the absence of a manager for day-to-day queries
Making sure the store is always clean, tidy, and well-presented
Supporting managers to coordinate seasonal, community, and charity events
Contributing to a great team atmosphere, that's inclusive of everyone
Providing great customer service, by listening to our customers and putting them first in everything you do
Keeping the team well-informed and up to speed on any communications, changes, or updates
Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
Following health and safety routines and procedures, and ensuring colleagues do the same
Recognising and celebrating colleagues within the team who are providing great service

What We're Looking For

A great role model, by always giving thoughtful customer service that ensures every customer's needs are met
Someone who can build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
A clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
Someone who is comfortable taking the lead, and overseeing the store in the absence of your Manager
A good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
Someone who is motivating, so you can inspire your team to deliver beyond expectations
Someone who is curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What's in it for You

As a Shift Leader at Tesco, you will have the opportunity to work in a fast-paced retail environment, with bags of variety. You will have flexible hours and shift patterns, and will be able to work the hours that suit your lifestyle. You will also have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want. Our benefits include holiday starting at 20 days plus a personal day rising to 22 days after 12 months, request flexible working from day one, and access to free wellbeing services with a range of resources to support your mind, body, and life.

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