Remedial Operations Coordinator

3 weeks ago


South Ockendon, Thurrock, United Kingdom Trinity Fire & Security Systems Full time

Job Summary

The role of a Remedial Administrator at Trinity Fire & Security Systems involves supporting the regional delivery team in their day-to-day activities by managing and delivering all regions' remedial works. You will be working as part of a team of skilled Remedial Administrators and supported by your line manager to ensure you thrive within the role.

Key Responsibilities

  • Booking and coordination of service/works engineers to complete remedials with the local service and works teams.
  • Ensuring that any access equipment required to complete remedial is ordered.
  • Liaising with clients to ensure that the engineer is booked in correctly at the customer premises.
  • Liaising with the national service team to ensure they are kept up to date with all national contract remedial works.
  • Ordering equipment and ensuring that engineers have the correct equipment to complete remedial.
  • Raising RTIs correctly when remedials are successfully completed.
  • Completing RAMS for remedial jobs as required.
  • Ensuring that the regional service manager is kept up to date with any issues on remedial jobs.
  • Helping to establish and develop best work practices and procedures to help develop internal systems as well as your own role.

Key Skills

  • A high level of customer service understanding and achievement.
  • Ability to prioritise workload across a team and adapt to a changing environment.
  • Ability to communicate fluently with customers, suppliers, and internal staff.
  • Ownership of business requirements.
  • Commercial awareness.

Benefits

  • 23 days holiday plus bank holidays.
  • Company pension scheme.
  • Life assurance.
  • Employee Welfare assistance programme.


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