Remedial Operations Coordinator
3 weeks ago
Job Summary
The role of a Remedial Administrator at Trinity Fire & Security Systems involves supporting the regional delivery team in their day-to-day activities by managing and delivering all regions' remedial works. You will be working as part of a team of skilled Remedial Administrators and supported by your line manager to ensure you thrive within the role.
Key Responsibilities
- Booking and coordination of service/works engineers to complete remedials with the local service and works teams.
- Ensuring that any access equipment required to complete remedial is ordered.
- Liaising with clients to ensure that the engineer is booked in correctly at the customer premises.
- Liaising with the national service team to ensure they are kept up to date with all national contract remedial works.
- Ordering equipment and ensuring that engineers have the correct equipment to complete remedial.
- Raising RTIs correctly when remedials are successfully completed.
- Completing RAMS for remedial jobs as required.
- Ensuring that the regional service manager is kept up to date with any issues on remedial jobs.
- Helping to establish and develop best work practices and procedures to help develop internal systems as well as your own role.
Key Skills
- A high level of customer service understanding and achievement.
- Ability to prioritise workload across a team and adapt to a changing environment.
- Ability to communicate fluently with customers, suppliers, and internal staff.
- Ownership of business requirements.
- Commercial awareness.
Benefits
- 23 days holiday plus bank holidays.
- Company pension scheme.
- Life assurance.
- Employee Welfare assistance programme.
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