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Front of House Team Member

2 months ago

London, Greater London, United Kingdom The Restaurant Hub Full time
About The Restaurant Hub

We are a dynamic and innovative company that brings together a collection of diverse brands under one roof. Our Restaurant Hub is a unique retail environment that offers a wide range of dining options, from casual to fine dining. We pride ourselves on delivering exceptional service and standards to our customers, and we are looking for talented individuals to join our team.

Job Title: Front of House Team Member

We are seeking a highly motivated and customer-focused individual to join our Front of House team. As a Front of House Team Member, you will be the face of The Restaurant Hub, creating a warm and welcoming atmosphere for our customers. Your primary responsibility will be to provide exceptional service to our customers, ensuring that every interaction is positive and memorable.

Key Responsibilities:
  • Provide exceptional service to all customers, ensuring that every interaction is positive and memorable.
  • Demonstrate strong menu knowledge and suggestive selling to enhance the customer experience.
  • Prepare food and drink orders as per training.
  • Ensure all orders are processed correctly, from takeaway to eat-in and online options.
  • Ensure all order payments are processed correctly and our cash handling policy is adhered to.
  • Support your management team in ensuring the store is fully set for service, in line with all checklists, cleaning schedules, audit standards, and brand standards.
  • Ensure excellent standards are maintained at all times, following set cleaning tasks on a daily, weekly, and monthly basis, and as per site requirements.
  • Ensure all menu items delivered to the customer meet brand standards at all times.
  • Always have the customer at the heart of everything you do, effective and professional handling of any customer complaint, informing management on duty immediately.
  • Ensure compliance with legislation regarding Security, Health & Safety, Food Hygiene, and Licensing laws, and as per training provided.
  • Can fully explain and demonstrate the allergen procedures.
  • Always be a key player and a team player.
  • Report anything not right or broken to management immediately.
  • Attend and contribute to team meetings and training sessions.
  • Know and exceed sales targets.
What's in it for you?
  • 50% discount off your total bill for you and 5 friends in all of our brands (T&C's apply).
  • Exclusive access to discounts through our BRG Spark App on 1000's of online and high-street retailers, and restaurants.
  • 20% off at Carluccio's retail gift shop & deli purchases.
  • Access to free Mortgage advice.
  • Wage stream – Access to advanced pay.
  • Access to our Financial & Wellbeing centre.
  • Access to our Healthcare Cashplan.
  • Employee Assistance Programme (EAP).
  • Refer A Friend Bonus Scheme.
  • Excellent opportunities for career development across our group of diverse brands.
  • Flexible working opportunities.