Front of House Team Member

3 weeks ago

London, Greater London, United Kingdom The Royal Court Theatre Full time
Job Title: Front of House Team Member

Job Summary:

The Royal Court Theatre is seeking a Front of House Team Member to join our team. As a key member of our Front of House team, you will be responsible for providing exceptional customer service to our patrons, ensuring a welcoming and safe environment for all visitors, and upholding the Royal Court's high standards of customer care.

Key Responsibilities:

- Assist the Duty House Managers in providing a welcoming environment for all visitors to our venue
- Ensure the safety and comfort of members of the public and staff
- Uphold the Royal Court's existing high standards of customer care
- Provide excellent customer service to patrons requiring access, being fully informed about accessible performances and the facilities available at the theatre
- Have a working knowledge of the theatre's programme and facilities (training will be provided)
- Ensure the clean and tidy presentation of the front of house areas, checking toilets and front of house displays as appropriate
- Deal effectively with customer complaints in a calm and efficient manner
- Covering Stage Door breaks where applicable, including the monitoring of the building's alarm systems
- Be proactive in Front of House sales to ensure maximum profitability and to accurately reconcile and record cash takings
- Ensure all cash and equipment is kept safely whilst on the premises

Requirements:

- Customer-Centric and Approachable: Dedicated to providing exceptional customer service, ensuring a welcoming and safe environment for all visitors, and adept at handling inquiries and complaints with professionalism and care
- Detail-Oriented and Organised: Possesses strong attention to detail and organisational skills, with the ability to manage various tasks efficiently, including cash handling, shift preparations, and maintaining cleanliness in front-of-house areas
- Interest in Theatre Operations: Eager to learn about theatre operations such as health and safety regulations, access requirements, and concerns relevant to theatre venues
- Flexible Team Player: Works well both independently and as part of a team, demonstrating a proactive and adaptable approach to duties

What We Offer:

- The opportunity to work in a dynamic and creative environment
- Comprehensive training and development opportunities
- A competitive salary and benefits package

How to Apply:

If you are interested in this role, please complete an application form and return by the specified deadline. Please address how you meet the criteria set out above within your application.

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