Customer Service Representative

2 weeks ago


Saint Neots, United Kingdom Athena Resourcing Solutions Full time
Job Overview

Athena Resourcing Solutions is seeking a skilled German Speaking Customer Service Administrator to join their team. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have excellent communication skills in German.


About the Role

The successful candidate will be responsible for assisting a wide range of customers with product orders and inquiries, providing excellent customer service by building relationships, resolving queries on complex topics, and processing orders and changes. The role requires a unique blend of technical and interpersonal skills, making it an ideal position for those who enjoy working with customers and possess strong problem-solving abilities.


Key Responsibilities
  • Provide top-notch customer service to the network, including answering calls, responding to emails, and resolving issues in a timely and professional manner
  • Process orders and changes efficiently, ensuring accuracy and attention to detail
  • Build strong relationships with customers, understanding their needs, and exceeding expectations

Requirements

To succeed in this role, you will need:

  • Bachelor's degree in a relevant field or equivalent experience
  • Excellent written and verbal communication skills in German
  • Proven customer service experience, preferably in a remote setting
  • Strong analytical and problem-solving skills
  • Able to work independently and as part of a team

What We Offer

Athena Resourcing Solutions is committed to providing a positive and supportive work environment. As a valued member of our team, you can expect:

  • Competitive salary: £20,000 - £27,000 per annum
  • Ongoing training and development opportunities
  • Flexible working arrangements, including remote work options
  • A contributory pension scheme and other benefits


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