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Customer Service Coordinator
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We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless delivery of services to our customers.
Key Responsibilities- Manage daily appointment sessions, ensuring optimal productivity and customer satisfaction
- Coordinate with clinical colleagues to ensure smooth running of assessments across all relevant channels
- Welcome and greet customers on arrival, providing a professional and courteous service
- Arrange travel for customers who require assistance in getting to their appointment
- Provide administrative support, including filing, data entry, and record-keeping
- Collaborate with other teams and stakeholders to ensure effective communication and workflow progression
- Identify and address any issues or concerns, escalating to senior staff as necessary
- Contribute to the development and implementation of process improvements to enhance customer experience and operational efficiency
- GCSE level or equivalent in Maths and English
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- IT literacy, with proficiency in Microsoft Office
- Experience in customer-facing roles, preferably in a healthcare or administrative setting
As a Customer Service Representative with Maximus UK, you will have the opportunity to work in a dynamic and supportive team environment, contributing to the delivery of high-quality services to our customers. We offer a competitive salary and benefits package, as well as opportunities for professional development and career growth.
