House Porter Assistant

5 days ago


Crawley, West Sussex, United Kingdom Bloc Hotel Operations Ltd - Gatwick Full time

About Us

Bloc Hotel Operations Ltd - Gatwick is a dynamic and proactive hospitality company, dedicated to providing exceptional experiences for our guests. We're a purposeful team, staying positive to help everyone sleep well, and stay well, right here in our home – Bloc.

What's in it for you

  • Competitive salary and benefits package
  • Guaranteed paid day off on your birthday, plus second day on milestone birthdays
  • Enhanced holiday allowance starting from 31 days including bank holidays, increasing to 33 days and 35 days based on length of service
  • Complimentary hotel accommodation allocation
  • Generous Friends & Family rates group wide
  • Stocked canteen and healthy food options
  • Healthy Minds Employee Assistance Programme (EAP), access to a range of confidential around-the-clock support
  • Internal progression opportunities and career development
  • Subsidised parking and discounted travel to/from work
  • Refer a friend incentive and team social events


Job Summary

We're seeking a highly motivated and detail-oriented House Porter to join our team at Bloc Hotel Operations Ltd - Gatwick. As a House Porter, you will be responsible for ensuring the highest standards of cleanliness, presentation, and care in all guest rooms and public areas.

Key Responsibilities

  • Consistently achieve the required standards of cleanliness, presentation, and care in all guest rooms and public areas
  • Develop a positive relationship with all guests, colleagues, and visitors
  • Ensure the correct level of security for all guest belongings is achieved
  • Ensure the guest rooms are stocked and maintained to the required standard
  • Ensure your uniform provided is kept clean, presentable, and in good condition
  • Report any maintenance and IT issues correctly
  • Count and distribute linen deliveries around the hotel
  • Reconcile general housekeeping supplies around the hotel
  • Act as a support structure for the housekeeping team, responding to the varying needs of the department
  • Work in line with the needs of the business

About You

We're looking for someone who is;

  • Dedicated to detail and quality
  • Inclusive and welcoming to all guests and colleagues
  • Driven, taking pride and passion in their work
  • Ability to adopt a positive attitude and work under pressure
  • Previous experience of working in a similarly physically demanding role is desirable
  • Strong team player with excellent communication skills

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