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Business Support Specialist

1 month ago

Oldham, Oldham, United Kingdom Oldham Council Full time
Job Title: Business Support Specialist

Oldham Council is seeking a highly skilled Business Support Specialist to join our team. As a key member of our Digital Skills Curriculum team, you will provide comprehensive business support to ensure the smooth operation of our services.

Key Responsibilities:

  • Provide high-level administrative support to the Digital Skills Curriculum team, including data management and analysis.
  • Develop and maintain accurate and up-to-date learner tracking systems to ensure compliance with grant-funded allocations.
  • Respond to complex learner queries and provide compliant Information, Advice, and Guidance (IAG) on funding eligibility, language support, and childcare support.
  • Support staff with new systems and provide training to enable them to become independent end users.
  • Liaise closely with Curriculum Manager and Programme Leaders to update and advise on anomalies, compliance, and actions taken.

Requirements:

  • Experience in providing high-level business support, excellent administration, ICT skills, and organisation skills.
  • Excellent customer service skills, with the ability to respond efficiently and courteously to complex queries.
  • Ability to work under pressure to meet compliance demands and service needs.
  • Excellent communication skills, flexibility, and a supportive team player.
  • Previous experience in a Lifelong Learning Service would be beneficial.

Oldham Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.

For more information, please visit our website.