Enterprise Systems Director

4 weeks ago

Bradford, Bradford, United Kingdom Liberty Global Full time
Director of Enterprise Systems

We're seeking a seasoned professional to lead our Enterprise Systems team at Liberty Global's Shared Service Centre in Bradford. As a key member of our leadership team, you'll drive growth through new customers and technologies, ensuring our systems and services meet internal and external customer expectations effectively.

Key Responsibilities:
  • Develop and implement a strategic vision for the Managed Services team, focusing on operational excellence, customer satisfaction, and broadening product and industry expertise.
  • Own customer relationships to improve their experience while driving resource allocation efficiencies across long-term contracts.
  • Drive customer satisfaction and user adoption via UI enhancement, effective change management, and training programs, measured through relevant metrics & KPIs.
  • Manage and optimize all existing systems (CRM, ERP, SCM, HCM, EPM), including licenses & usage, across both on-premise and cloud architecture.
  • Support the selection, implementation, and integration of new capabilities and verticals in alignment with growth plans.
  • Manage strategic relationships with near/offshore delivery partners.
  • Ensure systems and processes are scalable and adaptable to new market requirements, supporting an expansion strategy that includes flexible delivery models.
Requirements:
  • Significant experience in Enterprise Systems management, including a leadership role in a global setting.
  • Proven track record of implementing and managing ERP, CRM, and other enterprise systems, especially within Oracle, Microsoft, and SAP.
  • Strong commercial and customer management skills, with experience of expansion into new markets and supporting business growth initiatives.
  • Experience in vendor management, contract negotiation, and managing relationships with external IT service providers.
  • Ability to lead change management and strategy building for accelerating digital transformation.
  • Strong technical acumen with a solid understanding of software development processes, data management, IT infrastructure, and cybersecurity.
What We Offer:
  • Competitive salary + bonus where applicable.
  • 25 days annual leave with the option to purchase 5 more.
  • Access to wellbeing and mental health benefits, including the Calm app, personal medical, critical illness cover, and dental insurance.
  • Matched pension contribution up to 10%.
  • Access to our car benefit scheme.
  • Access to our online learning platform to continue to develop and grow your career with us.

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