Service Quality Associate

3 weeks ago


Norwich, Norfolk, United Kingdom Anglian Home Improvements Full time

We are seeking a Service Quality Associate to join our team at Anglian Home Improvements. In this role, you will play a key part in ensuring our customers receive exceptional service and support.

Your responsibilities will include:

  • Providing high-quality support to customers via various channels, including phone, email, and live chat.
  • Analysing customer concerns and identifying solutions to enhance customer satisfaction.
  • Developing a deep understanding of our products and services to provide accurate information and guidance to customers.
  • Collaborating with colleagues to achieve service excellence and share insights.

The ideal candidate will have previous experience in a customer service role, excellent problem-solving skills, and the ability to work well under pressure. A competitive salary of $40,000 per annum and a range of benefits, including 31 days holiday and well-being benefits, are also on offer.



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