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Front of House Team Member

2 months ago


Canterbury, Kent, United Kingdom German Doner Kebab Full time
{"title": "FOH Team Member", "description": "

FOH Team Member - Canterbury, Kent

We are seeking a highly motivated and enthusiastic individual to join our team as a Front of House Team Member.

As a Front of House Team Member, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming atmosphere for our guests, and working collaboratively with the team to achieve our brand standards.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive experience for every guest.
  • Assist guests in choosing meals and drinks, and provide additional up-sell information.
  • Process guest orders through the POS system, and deliver orders to the kitchen and assist in preparing and packing food and beverages.
  • Ensure that the portion of food being packed or served looks appealing, and promote additional food items to compliment the guest experience and increase sales.
  • Process sales, provide guests with receipts, and deliver food.
  • Greet every guest in a genuine and warm manner, and answer the telephone and deal with an enquiry.
  • Assemble and package orders to the brand standard, and keep all guest areas clean, sanitary, and tidy.
  • Ensure that all orders are fully complete and ready to be received by the guest, and work to brand standards and deliver exceptional guest service.

Key Skills & Knowledge:

  • Ability to speak clearly and listen attentively to guests and other team members.
  • Ability to maintain a clean and smart appearance.
  • Displays a positive and enthusiastic approach to all tasks.
  • Exhibits a cheerful and helpful attitude, and always provides excellent guest care.
  • Adapts to changing business volume levels with a sense of urgency.
  • Can demonstrate a complete understanding of the menu and Allergens.
  • Ability to follow instructions to achieve brand standards (The GDK way).
  • Ability to fill in daily paperwork in line with GDK standards.
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
  • Believes and cares for exceptional guest service and impeccable standards.

We offer a full Career Pathway and support you with fantastic progression opportunities, making us a great place to grow and develop your career.

"}