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Canterbury, Kent, United Kingdom Stonegate Group Full time{"title": "Front of House Team Member", "description": "Location: Penny TheatreFront of House Team MemberWe are seeking a skilled and enthusiastic Front of House Team Member to join our team at the Penny Theatre. As a Front of House Team Member, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our...
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Front of House Team Member
2 months ago
FOH Team Member - Canterbury, Kent
We are seeking a highly motivated and enthusiastic individual to join our team as a Front of House Team Member.
As a Front of House Team Member, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming atmosphere for our guests, and working collaboratively with the team to achieve our brand standards.
Key Responsibilities:
- Provide exceptional customer service, ensuring a positive experience for every guest.
- Assist guests in choosing meals and drinks, and provide additional up-sell information.
- Process guest orders through the POS system, and deliver orders to the kitchen and assist in preparing and packing food and beverages.
- Ensure that the portion of food being packed or served looks appealing, and promote additional food items to compliment the guest experience and increase sales.
- Process sales, provide guests with receipts, and deliver food.
- Greet every guest in a genuine and warm manner, and answer the telephone and deal with an enquiry.
- Assemble and package orders to the brand standard, and keep all guest areas clean, sanitary, and tidy.
- Ensure that all orders are fully complete and ready to be received by the guest, and work to brand standards and deliver exceptional guest service.
Key Skills & Knowledge:
- Ability to speak clearly and listen attentively to guests and other team members.
- Ability to maintain a clean and smart appearance.
- Displays a positive and enthusiastic approach to all tasks.
- Exhibits a cheerful and helpful attitude, and always provides excellent guest care.
- Adapts to changing business volume levels with a sense of urgency.
- Can demonstrate a complete understanding of the menu and Allergens.
- Ability to follow instructions to achieve brand standards (The GDK way).
- Ability to fill in daily paperwork in line with GDK standards.
- Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
- Believes and cares for exceptional guest service and impeccable standards.
We offer a full Career Pathway and support you with fantastic progression opportunities, making us a great place to grow and develop your career.
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