Medical Office Coordinator

4 weeks ago


St Albans, Hertfordshire, United Kingdom Midway Surgery Full time

About Midway Surgery

Midway Surgery is a reputable healthcare provider seeking a skilled Medical Office Coordinator to join our team. As a Medical Office Coordinator, you will play a vital role in ensuring the smooth operation of our front desk and providing exceptional patient care.

Key Responsibilities

  • Provide a friendly and efficient front-line service to patients, visitors, and healthcare professionals.
  • Manage patient communications, including telephone calls, messages, and correspondence.
  • Utilize our computer system to support patient care and communication, including EMIS and Electronic Prescribing Service.
  • Coordinate patient appointments, home visits, and other services as needed.
  • Process prescription requests and manage private services, including collecting fees and issuing receipts.
  • Maintain accurate and up-to-date patient records and correspondence.
  • Ensure the reception area, waiting room, and public areas are tidy and well-maintained.
  • Perform administrative tasks, including data entry and filing.
  • Provide training and support to other staff members as needed.

Requirements

  • Good secondary education
  • Excellent communication and customer service skills
  • Computer literacy, including email, internet, and Microsoft Word
  • Ability to work under pressure and as part of a team
  • Professional and friendly personality
  • Organized and able to multitask
  • Understanding of confidentiality and data protection

Desirable Qualifications

  • Medical Receptionist training
  • Customer Care training
  • Experience in General Practice or other medical environment
  • Experience in customer care
  • Other languages
  • Experience of using the EMIS web clinical system


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