Head of IT Support
1 week ago
**A Career Opportunity:**
We are seeking a Head of IT Support to lead our IT support team in Ipswich. The successful candidate will have a strong technical background and leadership skills, with experience in managing IT infrastructure, projects, and teams.
The role includes a competitive salary and benefits package, as well as opportunities for career growth and development.
Key Responsibilities:
- Lead and guide the Service Desk team with technical expertise.
- Manage and troubleshoot IT infrastructure, including servers, networks, and hardware.
- Oversee MSP/3rd party vendor relationships.
- Act as an escalation point for incidents impacting service delivery.
- Ensure effective monitoring, control, and support of service delivery processes.
- Influence infrastructure design and configuration.
- Deliver Infrastructure and Business Change projects.
Technical Requirements:
- Micorosft Windows Server (2016, 2019, 2022)
- O365 Administration
- Azure Administration
- Active Directory, DNS, DHCP Administration
- SQL Server Administration and Troubleshooting
- Windows 10/11 Administration and Troubleshooting, including migrations
Our ideal candidate will have a strong background in IT infrastructure management and leadership. They should be able to motivate and inspire their team to achieve exceptional results. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.
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