IT Service Desk Engineer
6 days ago
We are seeking a highly skilled Service Desk Engineer to join our dynamic IT team at IO Associates, a company that celebrates the rich history of football and is committed to excellence in all aspects of its business.
Our IT infrastructure is currently fragmented across the organization, and we require a Senior Level 3 Service Desk Analyst who can confidently own and manage internal IT systems, software, and infrastructure for end-users, warehouse operations, and retail stores.
The ideal candidate will have experience in architecting, implementing, maintaining, and supporting internal systems, and will be responsible for designing and implementing internal IT systems, overseeing vendor relationships, and managing the purchase of IT equipment.
As the main point of contact for end-user support, the successful candidate will resolve internal IT issues, conduct advanced troubleshooting, manage software deployments, patching, and upgrades, and support the onboarding and offboarding of employees.
Key Responsibilities:
- Design and implement internal IT systems to meet business needs.
- Oversee vendor relationships and manage the purchase of IT equipment to ensure optimal performance and cost-effectiveness.
- Provide exceptional end-user support, resolving IT issues and conducting advanced troubleshooting.
- Manage software deployments, patching, and upgrades to ensure seamless operation of internal systems.
- Support the onboarding and offboarding of employees, including setting up and deactivating hardware and accounts.
Requirements:
- Extensive knowledge of systems administration, cloud platforms, and IT security best practices.
- Expertise in managing and maintaining company IT hardware and associated infrastructure.
- Strong understanding of networks, network protocols, configuration, and troubleshooting.
We offer a dynamic and supportive work environment, genuine opportunities for growth and development, and a competitive salary and benefits package.
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