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Cloud Solutions Architect

2 months ago

Reading, Reading, United Kingdom Microsoft Full time
Overview

Microsoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. We're seeking a skilled Cloud Solution Architect to join our team and help us build a future where customers come to us for a differentiated and connected customer experience.

Job Summary

The Cloud Solution Architect will enable customers to achieve their outcomes based on their investments in Microsoft technology. Leveraging expertise in Microsoft Azure, the successful candidate will lead technical conversations with customers and Microsoft colleagues to drive value from their MS investments. This includes accelerating customer adoption by building solutions and identifying resolutions to issues impeding customer success projects.

Responsibilities
  • Understand customers' overall data estate, business priorities, and IT success measures.
  • Prioritize Customer Satisfaction: Foster positive relationships and become a trusted advisor.
  • Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment.
  • Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments.
  • Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers.
  • Architect modern Data & Analytics Solutions: Apply technical knowledge to design solutions aligned with business and IT needs.
Requirements
  • Bachelor's degree in computer science, Information Technology, Engineering, Business or related field.
  • Experience working with large Enterprise customers and field communities in consulting or similar roles, leading deployment projects, architecture, design, implementation of Data or Analytics based solutions.
  • Hands-on experience with relational and NoSQL databases (Azure or equivalent), and experience creating Data & Analytics Proof of Concepts (PoC), Minimum Viable Products (MVPs) for customers that lead to production deployments and optimization of those deployments.
  • Competitive Landscape: Knowledge of key Data & Analytics platforms such as AWS, GCP, Snowflake, etc.
What We Offer

Microsoft offers a range of benefits and perks, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, and opportunities to network and connect.