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SMART Meter Engineer

1 month ago

Aylesbury, Buckinghamshire, United Kingdom E UK PLC Full time
Job Summary

We are seeking a SMART Meter Engineer to join our Field Debt Solutions team. As a SMART Meter Engineer, you will play a crucial role in helping our customers resolve their debts by installing SMART meters and offering the right payment options.

Key Responsibilities:

  • Deliver excellent customer service by understanding customer circumstances and helping them agree on an appropriate solution to resolve their debt.
  • Plan efficient routes to reduce carbon footprint.
  • Carry out investigations, collate evidence, and obtain information.
  • Identify new tenants through face-to-face discussions, Letting Agents, and neighbors while complying with DPA (Data Protection Act).
  • Exchange meters to SMART Pay as You Go or Classic Prepayment.
  • Lead a warrant team to force entry to customer premises to exchange/disconnect meters.
  • Record job information using the appropriate paperwork or electronic equipment.
  • Report Health & Safety risks or customer vulnerability.

Requirements:

  • A full valid UK/EU driving license (preferably clean, but with a maximum of 6 points).
  • MOCOPA/CMA1/MET2.
  • SMART Meter & Dual Fuel trained.
  • Previous experience gained within a customer-facing role.
  • Live within the area and happy to travel.
  • Excellent verbal communication and negotiation skills.

What We Offer:

  • A competitive salary of up to £44,612.
  • A range of flexible working options, including full-time, part-time, and job share.
  • A generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings.
  • A Disability Confident Employer, interviewing every disabled applicant who meets the minimum criteria for the role.

About Us:

E UK PLC is a leading energy company committed to equal opportunities and actively promoting a diverse and inclusive working environment. We realize the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options.