SMART Meter Engineer Support Agent

3 weeks ago


Aylesbury, Buckinghamshire, United Kingdom E UK PLC Full time

We're seeking SMART Meter Engineer Support Agents to join our Field Debt Solutions team. As a key member, you'll support our customers in resolving debts by understanding their circumstances and helping them agree on suitable solutions. Your efficient route planning will also contribute to reducing carbon footprint.

You'll work independently with real variety, delivering excellent customer service in the field. With optional overtime, you can top up your earnings. Key responsibilities include delivering excellent service, planning efficient routes, identifying new tenants, and reporting Health & Safety risks or customer vulnerability.

To succeed in this role, you'll need a full valid UK/EU driving licence, SMART Meter & Dual Fuel training, and a willingness to travel. If you're passionate about helping people and have the skills to match, we'd love to hear from you.

  • Delivering Excellent Service: Understand customers' circumstances and help them agree on suitable solutions.
  • Planning Efficient Routes: Reduce carbon footprint by planning efficient routes.
  • Identifying New Tenants: Identify new tenants through face-to-face discussions, Letting Agents, and neighbours while complying with DPA.
  • Reporting Health & Safety Risks: Report Health & Safety risks or customer vulnerability.

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