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    4 weeks ago

    Norwich, Norfolk, United Kingdom NielsenIQ Full time

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    4 weeks ago

    Norwich, Norfolk, United Kingdom NielsenIQ Full time

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Client Service Executive

1 month ago

Norwich, Norfolk, United Kingdom NielsenIQ Full time
Job Description

NielsenIQ is seeking a highly skilled Client Service Executive to join our team. As a Client Service Executive, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Develop and maintain strong relationships with clients to understand their business needs and goals.
  • Provide timely and effective support to clients, addressing their queries and concerns in a professional and courteous manner.
  • Work closely with internal teams to ensure seamless delivery of services and meet client expectations.
  • Identify opportunities to improve client satisfaction and implement solutions to address any issues.
  • Monitor and report on client satisfaction and service quality metrics to ensure continuous improvement.
Requirements:
  • Proven experience in a client-facing role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Proficiency in Microsoft Office, with experience in using CRM software a plus.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.