Client Service Executive

4 weeks ago


Norwich, Norfolk, United Kingdom NielsenIQ Full time
Job Title: Client Service Executive

Join NielsenIQ, the world's leading consumer intelligence company, as a Client Service Executive. In this role, you will be responsible for delivering exceptional service to a portfolio of accounts, ensuring timely and high-quality delivery of our services.

Key Responsibilities:

  • Manage a portfolio of accounts, providing proactive and reactive support to ensure customer satisfaction and retention.
  • Develop and maintain strong relationships with customers, understanding their business needs and identifying opportunities to improve service delivery.
  • Collaborate with internal teams to ensure seamless service delivery, including product delivery, customer support, and sales.
  • Monitor and report on key performance indicators (KPIs) to measure service quality and customer satisfaction.
  • Identify areas for process improvement and implement changes to enhance service delivery and customer experience.

Requirements:

  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional service and building strong relationships with customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.

About NielsenIQ:

NielsenIQ is a global leader in consumer intelligence, providing insights and solutions to help businesses make informed decisions. We are committed to diversity, equity, and inclusion, and strive to create a workplace that reflects the diversity of our clients and communities.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to [insert contact information].



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