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Planner Coordinator Position

1 month ago

Londonderry, United Kingdom VANRATH Full time
Job Title: Planner Coordinator

VANRATH is recruiting an Assistant Planner to work for a well-respected Property Services Contractor, based in Derry, Northern Ireland.

Job Overview:

Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.

Key Responsibilities:
  • Be the initial point of contact for tenants for urgent, routine and adaption works
  • Scheduling customer appointments and creating events
  • Notifying customers on planned arrival of workers
  • Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
  • Raising survey events on new COTs, Adaptions and Response jobs
  • Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
  • Liaise with administration team, supervisor and management to answer queries and review works in progress
  • Liaise daily with client district maintenance officers/administrators
  • Monitoring of required completion dates, ensuring they are meet, or extension requested were required
  • Dealing with queries and complaint resolution
  • Maintaining standards and processes to reach KPI targets
  • Support other planning areas when required as part of a cross-functional team environment
  • Prioritise customer orders by due date to support the company in meeting target deadline
  • KPI Escalate issues promptly to management and help resolve problems in a timely fashion
Requirements:
  • IT literate, proficient in Microsoft Office
  • Previous experience of scheduling / logistics
  • Experience in customer service and customer excellence
  • Experience operating within the construction industry with a focus toward housing maintenance
  • Excellent communication skills with the ability to manage client relationships
  • Strong planning and organisation skills
  • Ability to work on own initiative and as part of a cross functional team
  • Ability to work accurately under pressure and meet deadlines & targets
  • Good understanding of operating costs and productivity levels
  • Knowledge of construction and the skills off the team members
  • Good customer service/customer care skills
  • The ability to deal with the unexpected and good problem-solving skills
What We Offer:
  • Competitive salary
  • Package includes Employee Perks & Discounts, Life Assurance, Industry leading health & wellbeing programme, Healthcare Cash Plan, Long service awards, Great opportunities for learning & development