Rail Industry Customer Support Specialist
6 days ago
Job Title: STATION GATELINE CUSTOMER SERVICE ASSISTANT
Salary: £24,691 per annum on completion of training. The trainee salary is £21,193 per annum.
Training: 5 days training and a 2-day Induction programme.
Contract: Permanent
Hours: FULL TIME 35 HOURS
We are seeking an ambitious and motivated individual to join our team as a Station Gate Line Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers.
Key Responsibilities:
- Check tickets and supporting documents
- Provide customer information and assistance, including wheelchair assists
- Demonstrate excellent communication skills and work alone when required
- Work flexibly, including shift work and weekend working
We offer a comprehensive training programme, including induction, customer service, commercial skills, first aid, fire safety, disability awareness, and conflict management. You will also have access to a competitive benefits package, including contributory final salary pension scheme, free and reduced rate rail travel, and generous holiday allowance.
Requirements:
- Excellent communication skills
- Ability to work alone and demonstrate individual initiative
- Flexibility to work shift patterns, including weekends
What We Offer:
- Competitive salary and benefits package
- Opportunity to develop your skills and career in a dynamic and supportive team
- Chance to make a real difference to our customers and the rail industry
How to Apply:
To be considered for this exciting opportunity, please submit your application, including your CV and a cover letter outlining your experience and qualifications.
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