Team Leader

6 days ago


Fraserburgh, Aberdeenshire, United Kingdom Card Factory Full time

About the Role

We are passionate about delivering exceptional customer experiences and are now looking for a Team Leader to join our successful Card Factory family to help drive this vision.

As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in their goals to deliver commercial growth and develop a team culture of putting the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and operational excellence.
  • Lead the store team to deliver great standards and exceptional customer service every day.
  • Review store performance data to inform business decisions.
  • Develop and implement strategies to improve customer experience and drive sales growth.
  • Collaborate with the Store Manager to develop and implement operational plans.

About the Ideal Candidate

We are looking for a customer-centric individual with a passion for driving excellence in customer service. The ideal candidate will have:

  • Excellent leadership and communication skills.
  • A positive and forward-thinking approach.
  • Experience in a retail or customer-facing environment.
  • Ability to work collaboratively as part of a team.
  • Strong analytical and problem-solving skills.

About Card Factory

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and are passionate about celebrating our customers' life moments.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to work with a leading retailer in the UK.

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