Customer Engagement Manager
17 hours ago
We are seeking a Customer Engagement Manager to lead our Collections & Customer Support business unit, covering Collections and Recoveries and Customer Support Operations. As a key member of our team, you will be responsible for delivering compelling and engaging communication materials to drive contact and inform customers throughout their collections journey.
Key Responsibilities- Owning customer engagement content (online, letters, SMS, emails) for Collections & Customer Support, including matrix management of change analysts focused on engagement and customer experience change.
- Managing the day-to-day development and prioritization of change to customer communications and journeys, including relationships with third-party support providers.
- Leading on business case development for improvements to customer journeys and engagement, including cross-product tooling.
- Deputising for the Senior Strategy Manager - Collections Strategy, representing the Collections and Recoveries teams in internal Governance and supplier meetings.
- Extensive knowledge of collections processes and practices, especially in relation to customer communications and journey management.
- Proven experience of positively managing change and managing and developing a team of change experts.
- Excellent communication and influencing skills.
-
Customer Engagement Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Clydesdale Bank plc Full timeWe are seeking an experienced Collections Strategy and Customer Support Professional to join our team. As a key member of our business unit, you will be responsible for owning customer engagement within Collections & Customer Support. This includes developing and implementing strategies to improve customer communication and experience throughout the...
-
Strategic Customer Engagement Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom VPA London Full timeCustomer Engagement Marketing ManagerVPA London is seeking a Customer Engagement Marketing Manager to join their team on a part-time, freelance basis. This role involves developing and implementing customer journey maps, creating and optimising automation workflows in Hubspot, and leveraging Hubspot's reporting and analytics features to drive data and...
-
Customer Engagement Officer
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed in Partnership Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Participant Engagement Officer. In this role, you will be the first point of contact for participants referred to our Restart scheme, providing them with the necessary information and support to help them achieve their employment goals.Key...
-
Customer Engagement Officer
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed in Partnership Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Participant Engagement Officer. In this role, you will be the first point of contact for participants referred to our Restart scheme, providing them with the necessary information and support to help them achieve their employment goals.Key...
-
Communications and Engagement Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full timeJob SummaryAt the Department for Work and Pensions, we're committed to creating a better future for everyone. As a Communications and Engagement Manager, you'll play a vital role in shaping our internal and external communications strategy, ensuring that our message is clear, concise, and engaging.Key ResponsibilitiesDevelop and implement a comprehensive...
-
Communications and Engagement Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full timeJob SummaryAt the Department for Work and Pensions, we're committed to creating a better future for everyone. As a Communications and Engagement Manager, you'll play a vital role in shaping our internal and external communications strategy, ensuring that our message is clear, concise, and engaging.Key ResponsibilitiesDevelop and implement a comprehensive...
-
Customer Loyalty Manager
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full timeAbout Our Customer Marketing Manager RoleThe Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy.This role requires a strong understanding of customer behavior and preferences, as well as the ability to develop and implement effective...
-
Governance and Engagement Officer
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full timeGovernance and Engagement OfficerAn exciting opportunity has arisen to join the Corporate Governance team at The Newcastle upon Tyne Hospitals NHS Foundation Trust.The successful candidate will support the Trust Secretary and Deputy Trust Secretary to ensure that the Council of Governors and their associated Working Groups are properly constituted, operated,...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NFP People LTD Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating engagement activities and providing administrative support for communications projects across Newcastle, Gateshead, North Tyneside, and South...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NFP People LTD Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating engagement activities and providing administrative support for communications projects across Newcastle, Gateshead, North Tyneside, and South...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NFP PEOPLE Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating and implementing engagement and activities to support the future development of our services.Key Responsibilities:Coordinate and administer...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NFP PEOPLE Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating and implementing engagement and activities to support the future development of our services.Key Responsibilities:Coordinate and administer...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NFP People Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating and implementing engagement and activities for our clients, as well as supporting the development of our services.Key Responsibilities:Coordinate...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NFP People Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating and implementing engagement and activities for our clients, as well as supporting the development of our services.Key Responsibilities:Coordinate...
-
Communications and Engagement Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full timeJob SummaryWe are seeking a highly skilled Communications and Engagement Manager to join our team at the Department for Work and Pensions. As a key member of our Communications team, you will play a critical role in shaping and delivering our internal and external communications strategy.Key ResponsibilitiesDevelop and implement a comprehensive...
-
Communications and Engagement Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full timeJob SummaryWe are seeking a highly skilled Communications and Engagement Manager to join our team at the Department for Work and Pensions. As a key member of our Communications team, you will play a critical role in shaping and delivering our internal and external communications strategy.Key ResponsibilitiesDevelop and implement a comprehensive...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Be Caring Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating and administering projects focusing on Communications and Engagement for our services across Newcastle, Gateshead, North Tyneside, and South...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Be Caring Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating and administering projects focusing on Communications and Engagement for our services across Newcastle, Gateshead, North Tyneside, and South...
-
Engagement Coordinator
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Be Caring Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating and administering projects focusing on Communications and Engagement for our services across Newcastle, Gateshead, North Tyneside, and South...
-
Engagement Coordinator
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Be Caring Full timeJob Title: Engagement & Activities CoordinatorWe are seeking a highly motivated and organized individual to join our team as an Engagement & Activities Coordinator. This role will be responsible for coordinating and administering projects focusing on Communications and Engagement for our services across Newcastle, Gateshead, North Tyneside, and South...