Restaurant Operations Manager
3 weeks ago
Job Title: Restaurant Floor – Shift Manager
Estimated Salary: £26,200 per annum based on a 40-hour workweek in the United Kingdom.
Location: United Kingdom
We are seeking an experienced and dynamic Restaurant Floor - Shift Manager to join our team at Unit E, Drakehouse Retail Estate. As a key member of our management team, you will be responsible for assisting the restaurant manager in managing all aspects of the restaurant's day-to-day operations.
About Us:
We are a quick service restaurant with a difference, serving great food, coffee, and sweet treats with a warm and friendly approach. Our goal is to provide an exceptional customer experience while maintaining high standards around people, products, cleanliness, and employee satisfaction.
Key Responsibilities:
- Ensure high standards of the customer experience are always maintained by providing prompt and courteous service, ensuring customer complaints are resolved efficiently, and motivating employees to achieve targets and deliver excellent customer service.
- Take responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels, maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service, hospitality, restaurant cleanliness, and team's presentation.
- Support management team to achieve a B and above on Store evaluation scores on audits and ensure education of employees regarding health and safety policies.
Requirements:
- Have a flexible and disciplined approach to work, some experience of working in a Quick Service Restaurant (QSR), able to work as part of a team and on their own.
- Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels, fluent in the English Language (Minimum B1 level).
- Knowledge of Food hygiene would be advantageous, understanding of Health & Safety procedures is desirable.
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