Insurance Administrator

2 days ago


Ashford, Kent, United Kingdom New Appointments Group Full time
Insurance Administrator Job Description

We are seeking a highly skilled and customer-focused Insurance Administrator to join our team at New Appointments Group. As an Insurance Administrator, you will play a vital role in providing exceptional customer service and administrative support to our clients.

Key Responsibilities:
  • Provide positive interactions with customers through phone calls, email, and in-person visits.
  • Manage stock, order marketing materials, and business stationery efficiently.
  • Effectively manage incoming and outgoing post, ensuring timely processing and delivery.
  • Support the New Business and Marketing team with organizing external events and updating social media accounts.
  • Assist the Agency Manager with organizing internal events and training.
  • Administer credit control processes, including customer payments and refund requests.
  • Work collaboratively with the Administration Team to provide cover for absences or high workloads.
  • Deliver exceptional customer service in all interactions, meeting customer needs and exceeding expectations.
Requirements:
  • Excellent customer service skills and a positive attitude.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and organizational skills.
  • Proficiency in Microsoft Office and ability to learn new software.
  • Valid UK driving license and own transport.
What We Offer:
  • Competitive salary up to £22,500 per annum, dependent on experience.
  • 26 days holiday plus bank holidays.
  • Option to buy or sell 5 days after probation.
  • Birthday day off.
  • Health Shield cash-back plan.
  • Death in service.
  • Free parking.
  • Friday fruit delivery.
  • Annual company trips for staff.

We are committed to diversity, equality, and opportunity for all. If you are a motivated and customer-focused individual, please submit your CV in Word format to m.potton@newappointmentsgroup.co.uk.



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