Service Management Specialist
3 days ago
Job Summary:
We are seeking a skilled Senior Service Engineer to oversee the smooth operation of our workshop. This role requires strong leadership and technical expertise to manage the engineering team and ensure seamless maintenance of our modern hire fleet.
About the Role:
- Supervise the engineering team and contribute to the efficient running of the workshop.
- Coordinate the servicing and maintenance of our fleet, ensuring 100% coverage.
- Conduct pre-delivery inspections (PDI) for each machine at depot or on-site as required.
- Maintain accurate records and organize workload to meet company policies.
- Ensure the appearance of the fleet meets corporate standards.
- Provide guidance and support in response to customer breakdown calls.
- Source spares while maintaining CE compliance.
- Adhere to quality and health and safety guidelines.
- Maintain basic stock control systems for workshop spares.
- Identify training needs for workshop personnel.
- Offer technical assistance to depot engineers.
Requirements:
- Proven supervisory experience in a busy workshop environment.
- Background in Powered Access industry or construction plant hire.
- NVQ level 3 or equivalent in a maintenance/engineering discipline.
- Ability to prioritize tasks under pressure.
- Experience with mechanical, electrical, and hydraulic systems is advantageous.
- Excellent interpersonal skills and customer service understanding.
Benefits:
- A competitive salary of £55,000 - £65,000 per annum.
- A comprehensive benefits package including pension scheme, life insurance, and annual leave.
- Opportunities for professional growth and development within a leading industry player.
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