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Shop Manager

2 months ago

Tunbridge Wells, Kent, United Kingdom Talent Finder Full time
Job Title: Shop Manager

Are you a motivated and organized individual with a passion for retail and customer service? We are seeking a Shop Manager to join our team at Talent Finder.

Job Summary:

The Shop Manager will be responsible for managing all aspects of the shop, including recruiting, training, and supporting shop volunteers to maximize sales and revenue for participating charities. This role requires excellent communication and leadership skills, as well as the ability to work effectively with other shop managers and internal stakeholders.

Key Responsibilities:
  • Manage all aspects of the shop, including sales, customer service, and volunteer management
  • Recruit, train, and support shop volunteers to maximize sales and revenue
  • Communicate and work effectively with other shop managers and internal stakeholders
  • Meet sales targets and increase sales and profit for the shop
  • Manage stock levels, replenish stock as needed, and liaise with Regional Manager to request top-ups
  • Set up and manage the EPOS system, train volunteers, and handle cash and banking procedures
  • Identify volunteer recruitment needs, action recruitment campaigns, and cover shifts in the absence of volunteers
  • Support the marketing team with activities to raise the profile of the shop and organization in the local community
  • Take responsibility for rotas to ensure the shop is operational within its agreed opening hours
Requirements:
  • Experience in customer-facing environments and working under own initiative within an established commercial framework
  • Organizational skills, time management skills, and ability to lead a team
  • Commercial awareness and ability to make decisions to drive revenue
  • Ability to communicate with a variety of people at different levels and understand excellent customer service
  • Passion for CFGC's vision, mission, and values
What's Next?

If you are a motivated and organized individual with a passion for retail and customer service, we encourage you to apply for this exciting opportunity. Please click the "APPLY" button to submit your application.